Welcome to the resources page that is the home for all useful information that will be continually updated with new information.

• Useful calculated fields – A collection of hopefully useful calculated fields.
• IsWorkTime Function – Function to check if datetime is in work time.
• GET_PR_LINE_ITEMS_HTML – Function to return the purchasing line items for a given purchase request as an HTML table row.
• GET_PR_LINE_ITEMS – Function to return the purchasing line items for a given purchase request as tab separated row.
• CALCWOAGE – Essentially a copy of the CALCINCIDENTAGE function corrected for Work Orders.
• SDE 9.20 DB Diagram – Visio 2003 diagram of the SDE 9.20 database.
• User Forms Gallery – A gallery of images of forms from users of Service Desk Express.
• Close Resolved Calls (IE Package) – An integration engine package that will automatically close calls that are resolved after two days of inactivity.
• HR Synchronisation (IE Package) – An integration engine package that was used in the Using the Integration Engine to Manage Clients post.
• Incident Insert/Update (IE Package) – An integration engine package that was used in the SDE API Part 1 post.
• Create and Link CI Assemblies to Clients (IE Package) – An integration engine package to create and link CI Assemblies/Configurations for newly created clients.

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