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Jack of all things IT

Archive for October, 2008

Service Desk Express API – Part 2

Posted in October 21st, 2008
by Alan in ASP.NET, Service Desk Express

In my first post in this series (Service Desk Express API – Part 1) I discussed the XML Initiator and demonstrated how to build an Integration Engine package that would accept an inbound XML message and raise an incident. In this post I want to take this a step further and discuss how to build [...]

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How To Default The Start And End Date of Any Month in SQL Reporting Services

Posted in October 17th, 2008
by Alan in SQL Reporting Services

It seems, from experience, that most of the Microsoft SQL Reporting Services reports I write these days, have a requirement for a date range set via parameters. Whilst you can just let your users select the dates they want the report to run, you can also provide default values that are then changeable or not. [...]

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How To Make Sure Two Divs Are The Same Height

Posted in October 10th, 2008
by Alan in Javascript

I recently needed to make sure that two DIV tags always stay the same height even though both have variable content, driven from a database. I thought I would share the solution I used although would welcome any alternative ways of doing the same thing.
HTML
The basic HTML I started with is shown below:
<html>
<head>
<title>Maintaining DIV Heights</title>
<style [...]

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Default Groups when Logging Into Service Desk Express 9.6

Posted in October 5th, 2008
by Alan in C#, Javascript, Service Desk Express

Network Associates/BMC have never supported the concept of users having a default group when they log into Magic/Service Desk Express. Judging by the comments in the forums lately I would suggest that this could be a feature for a future release. There were some rather elegant solutions posted in the forums that I think would [...]

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