A while back I posted an article on how to implement the traffic light concept in Service Desk Express (http://www.joatit.com/wordpress/?p=69). When I implemented this for our contracts the immediate response was “Great but…Can you make the tickets on hold go a different colour?”
Isn’t it nice to be able to say “Of course!” Here is how:
(CASE [...]

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So I am finally coming to the end of a piece of work I am doing for one of our contracts and there was a genuine need to mandate a phrase at the beginning of every email from the Service Desk and also include the signature block of the user sending the email. Whilst the [...]

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I have recently completed a project where we provided a training environment (application and database server) on the same physical network as the production environment. We put in place a scripted backup and restore for each Friday night such that the training environment has a sensible up-to-date set of training data.
The fear however, was that [...]

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