OK – so before anyone gets too excited and thinks that I (or BMC for that matter) have provided something like a template that all forms can inherit from (wouldn’t that be useful) – let me stop you there. I haven’t! However, as I got extremely bored of building the same forms and laying them [...]

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The colleagues I work with keep asking me for a database schema for Service Desk Express 9.20 as it makes writing reports a whole lot easier. Whilst I know that BMC have gone some way to resolve this with the inclusion of the schemas in the documentation, the problem with these are:
a) There all on [...]

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I recently had a requirement to document the assignment of navigator bars as part of a migration, showing which navigator bars were assigned to which groups/users, before and after the migration. As we had over 100 groups, 450 support staff and some 20 or navigator bars, the idea of doing this manually did not appeal. [...]

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Before Service Desk Express, when “Windows” authentication was not an option for the core product, the installer for Magic (whilst woeful in comparison to nowadays) used to have an option to have “Windows” authentication for Self-Service\Client Services. Nowadays, the installer gives you the choice between “Windows” for the core product and for Self-Service or just [...]

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