Recently, I had need for a “duration control” that would allow users to view, edit and update a duration in hours, minutes and seconds. The result of the user selection needed to be stored as an integer in a database (as seconds) and then converted back to hour, minutes and seconds for display. In read [...]

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If you are using the purchasing modules of Service Desk Express then the inventory catalogue data is frequently the responsibility of the procurement function. One of the areas that many procurement functions struggle with is determining if an asset is tracked by it’s asset and/or serial number. Frequently, whilst there knowledge of procurement might be [...]

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In some organisations, orphaned configurations are an issue as it is through the assignment of the configuration to the end-user that assets are managed. This post seeks to a) demonstrate the use of MATH statements as a way of checking for the existance of child records for a given parent record, and b) using this [...]

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