There are occasions when you might want to make changes to a module that is not normally available via the DB Admin tool e.g. changing the size of the Status ID field in the User Defined Status module. So how do you make these modules available?
The trick lies in the SMSYSFLAGS table. Open the SMSYSFLAGS [...]

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One of the limitations of Magic/Service Desk Express is that you can’t sort on a free text field i.e. a column of data type ntext. More often than not this isn’t an issue and can be resolved by a variety of solutions. However, recently I had a complaint from a self-service customer because when [...]

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The whiteboard ticker is a superb tool for communicating everything from major incidents to future outages. However, whilst it is on by default in Self-Service it is not for support staff using the core application. This post will address two issues:
a) How to turn the ticker on by default and
b) How to change the default [...]

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