In a previous post I talked about how the Program Builder functionality of Service Desk Express allowed me to launch the Microsoft Remote Assistance tool. Whilst this was neat, what I really needed was to be able to prefill the machine name on the remote assistance page with a machine name as shown below:
The first [...]

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Out of the box Service Desk Express supports a number of remote control solutions that allow support analysts to take control of the user’s desktop and support them. Recently, I was asked if Service Desk Express would support Microsoft’s Remote Assistance tool. After a day of messing about, I finally managed to deliver a rather [...]

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As many of you will already be aware there is a bug in the Purchase Request module with the Tax field that prevents you editing it (you receive bundles of JavaScript errors). This is caused because some genius thought it would be a good idea to use the % symbol in a field name.
I logged [...]

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If you are using Microsoft SQL Reporting Services as your enterprise reporting tool you will probably have already developed a bunch of reports that query the Service Desk Express database. Developing reports for use with Service Desk Express and even completely migrating away from Crystal is easy enough until you come to enabling the [...]

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A little gotcha that I came across awhile ago is there is an error in the Total Cost calculated field in the Purchase Requests module that forgets to take into account if a Purchasing Item is active or not. As many organisations prefer to use the InActive flag as opposed to allowing users to [...]

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