In the first part of this series I discussed the business processes, roles/groups, database and form customisations, and addition data required to enable the purchasing module to really work for my fictitious organisation. In this post I am going to continue the series to cover the business rules and training required to technology enable my [...]

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Like much in Service Desk Express/Magic (SDE), what you get out of the box with the Purchasing Module IS functional but lacks that certain “je ne sais quoi” that makes it really useful. What hopefully follows is a series of posts that will give those new to either SDE or the purchasing module some pointers [...]

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Whenever you require a field on a form that has a definitive list of values to choose from, a Service Desk Express administrator is always faced with either creating a dedicated module and foreign key reference or a validated field.
So what is a validated field?
A validated field is a text field (or more accurately in database speak – a [...]

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One of the difficulties with the Purchasing Module that I have found is the inability to easily send the request to the Vendor (or for that matter the customer/approver) including the line items. Well everything is possible of course so I thought I would post a solution for comment/criticism:
You need to create a simple SQL [...]

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