http://www.joatit.com/wordpress Jack of all things IT Sat, 01 May 2010 18:46:06 +0000 http://backend.userland.com/rss092 en There's no such thing as a free lunch I recently visited a site where the local IT Team were having to remember to manually backup a SQL Server 2005 Express Edition database each night, as one of the missing features of the Express Edition is the ability to set up a ... http://www.joatit.com/wordpress/?p=953 In my previous posts in this series (New Starter/Leaver Process – Part 1 and New Starter/Leaver Process – Part 2) I described, diagrammatically, a new starter business process that could be implemented in Service Desk Express as shown below: In the final part of this series I am going to finish ... http://www.joatit.com/wordpress/?p=933 As 2009 draws to a close I thought I would just pen a final post for this year essentially to say "Season's Greetings To All" and a massive thank you to all of you who have viewed, downloaded and commented (positively or negatively) on my content. It never ceases to ... http://www.joatit.com/wordpress/?p=336 BMC Service Desk Express has awesome customisation tools that allow you create complete new tables (modules) for storing custom information in your Service Desk Express database. These custom modules can be presented in Self Service as well for end-users but here is the catch... Out of the box you can't restrict ... http://www.joatit.com/wordpress/?p=959 Ever wondered how to communicate with all assessors and/or approvers of a change request that the status of a change has changed? If the answer is "Yes" you will, probably before now, have realised that this is not as straightforward as it seems. What I hope to achieve in this post ... http://www.joatit.com/wordpress/?p=939 In my previous post (New Starter/Leaver Process – Part 1) I described, diagrammatically, a new starter business process that could be implemented in Service Desk Express as shown below: In this post we are going to lay the foundations to build this process (by populating some necessary data) and then in ... http://www.joatit.com/wordpress/?p=920 Synchronising with Active Directory is NOT the best approach This is a deliberately argumentative statement that, throughout this series of posts, I want to explore and explain my reasoning behind. The other aim of this series is to provide a real-world example of a new starter/leaver process that can be implemented ... http://www.joatit.com/wordpress/?p=788 A post in the MagicSolutions forum posed a challenge that I thought would be fun to try and solve, namely how to filter the Assign To grids in Service Desk Express. Unlike other popups that are accessed from a popup icon on the form these popups are accessed by clicking ... http://www.joatit.com/wordpress/?p=892 In Part 1 of this series I discussed how to create the Services, Organisations and Service Level Agreements (SLAs) necessary for our example of an internal service desk servicing six departments with the Finance department requiring a tighter SLA on one of the services then any of the other departments ... http://www.joatit.com/wordpress/?p=832 As some of you might know, I am a BIG BIG fan of Microsoft's SQL Reporting Services 2005 and STILL (Arggh!) haven't had a chance to play with SQL Reporting Services 2008! For awhile now, I have been wanting to take my reports to a new level (mainly targetted at ... http://www.joatit.com/wordpress/?p=837