Synchronising with Active Directory is NOT the best approach
This is a deliberately argumentative statement that, throughout this series of posts, I want to explore and explain my reasoning behind. The other aim of this series is to provide a real-world example of a new starter/leaver process that can be implemented in Service Desk Express.
For many [...]

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They always say,
“…a picture paints a thousand words…”
and, whilst generally not considered works of art, I find swim lane diagrams or cross-functional flowcharts (as they are called in Microsoft Visio) are a really superb way of explaining who does what when.
So, in the spirit of the above, whilst bored this evening (sat in a [...]

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