There’s no such thing as a free lunch
I recently visited a site where the local IT Team were having to remember to manually backup a SQL Server 2005 Express Edition database each night, as one of the missing features of the Express Edition is the ability to set up a maintenance plan to do this [...]

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In my previous posts in this series (New Starter/Leaver Process – Part 1 and New Starter/Leaver Process – Part 2) I described, diagrammatically, a new starter business process that could be implemented in Service Desk Express as shown below:

In the final part of this series I am going to finish it off with the business [...]

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As 2009 draws to a close I thought I would just pen a final post for this year essentially to say “Season’s Greetings To All” and a massive thank you to all of you who have viewed, downloaded and commented (positively or negatively) on my content. It never ceases to amaze me how many people [...]

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BMC Service Desk Express has awesome customisation tools that allow you create complete new tables (modules) for storing custom information in your Service Desk Express database. These custom modules can be presented in Self Service as well for end-users but here is the catch…
Out of the box you can’t restrict entries created by one client [...]

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Ever wondered how to communicate with all assessors and/or approvers of a change request that the status of a change has changed? If the answer is “Yes” you will, probably before now, have realised that this is not as straightforward as it seems.
What I hope to achieve in this post is to walk you through [...]

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In my previous post (New Starter/Leaver Process – Part 1) I described, diagrammatically, a new starter business process that could be implemented in Service Desk Express as shown below:

In this post we are going to lay the foundations to build this process (by populating some necessary data) and then in the final post in the [...]

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