Close Resolved Calls Close Resolved Calls 0 Scheduler BMC.SDE.Integration.Components.Initiators.Scheduler Scheduled 1 <SchedulingInfo><rbTypeSelected>rbEach</rbTypeSelected><schedulerType>hourly</schedulerType><startTime>00:00:00</startTime><startDate>2008-09-05</startDate><hasEndDate>false</hasEndDate><endDate></endDate><daysOfWeek></daysOfWeek><repeatDaysOrWeeks>1</repeatDaysOrWeeks></SchedulingInfo> Beginning String False True 05/09/2008 Starting At String False True 00:00 Each String False True Hour Ending String False True Never ODBC BMC.SDE.Integration.Components.Adapters.Odbc SDE Query SELECT I.[Incident #] FROM [_SMDBA_].[Incident] I WHERE (SELECT Top 1 DATEDIFF(dd, ID.[Date], GETDATE()) FROM [_SMDBA_].[Incident Details] ID WHERE ID.[Incident #] = I.[Incident #] ORDER BY ID.[Date] DESC) > 1 AND I.[Status ID:] = 'RESOLVED' ORDER BY I.[Incident #] SYSTEMACCOUNT SDE OdbcDsnConnection crypt(01504C04909B08F0800E60F80720340D50260210680CD0A9) 1 Incident # Int32 False False SDE BMC.SDE.Integration.Components.Adapters.Sde SDE True crypt(0930FB02601C0CB0120E701E0880BE0730A90240920C30650A50760AC0560F80BB04903B) False True Incident SDE SYSTEMACCOUNT SYSTEM ADMINISTRATION crypt(01504C04909B08F0800E60F80720340D50260210680CD0A9) Incident # Update False 1 Incident # Int32 True False LastModified DateTime False False LastUser String 30 False True Seq.Group Int32 False True Seq.Owner Int32 False True OwnerPermissions Int32 False True Note String False True Seq.Client Int32 False True State: String 1 False False Seq.Assigned To Int32 False True Seq.Subject Int32 False True Open Date & Time DateTime False False Seq.CIAssembly Int32 False True Seq.Company Int32 False True Seq.Department Int32 False True Seq.Open By Int32 False True Seq.Closed By Int32 False True Close Date & Time DateTime False True Phone String 13 False True # Int16 False True Seq.Configuration Item Int32 False True Incident Description String False True Incident Resolution String False True Follow Up Int16 False True Follow Up Date & Time DateTime False True Seq.OwnerGroup Int32 False True Seq.Urgency: Int32 False True EMail Originator String 255 False True Importance String 9 False True Group Name String 30 False False Login ID Owner String 30 False False Client ID String 15 False False First Name String 25 False False Last Name String 30 False False Cl.Phone # String 13 False False Cl.Ext. String 5 False False Cl.Room String 10 False False Cl.Building String 10 False False Cl.Position String 17 False False Charge Back ID String 15 False False Postal Code String 9 False False Intl Phone # String 16 False False Intl Fax # String 16 False False Login ID Closed By String 30 False False Company Name String 50 False False Company ID String 15 False False Company Parent Company String 50 False False Company Division String 50 False False Company Main Contact String 50 False False Contract Effective Date DateTime False False Contract Expiration Date DateTime False False Contract # String 15 False False CI Assembly ID String 15 False False Asset/Tag # String 25 False False Serial # String 25 False False CI Type String 25 False False CI Description String 50 False False Department ID String 15 False False Department Name String 50 False False Login ID Opened By String 30 False False Login ID Assigned To String 30 False False First Name Assigned To String 25 False False Last Name Assigned To String 30 False False Phone Assigned To String 13 False False Ext Assigned To String 5 False False Subject Description String 512 False False Subject ID String 15 False False Incident Type String 30 False True Seq.SLA Int32 False True Seq.Whiteboard Int32 False True Whiteboard Note String 255 False False WhiteboardID String 15 False False Warranty Exp. Date DateTime False False Contract Type String 120 False False HelpDeskDate01 DateTime False True HelpDeskDate02 DateTime False True HelpDeskInteger01 Int32 False True HelpDeskInteger02 Int32 False True HelpDeskText01 String 80 False True HelpDeskText02 String 80 False True HelpDeskText03 String 80 False True HelpDeskText04 String 80 False True HelpDeskText05 String 80 False True HelpDeskText06 String 80 False True SLA ID String 25 False False SLA Description String 50 False False Seq.ZAC Int32 False True Machine Name String 80 False True Seq.UDStatus: Int32 False True Status ID: String 15 False False Status Description: String 50 False False Urgency ID: String 128 False False Urgency Duration: Single False False Due Date & Time: DateTime False True Seq.ProbMgmt: Int32 False True InActive: Int16 False False Clock StopTime: DateTime False True Seq.Impact: Int32 False True Impact ID: String 20 False False Seq.Priority: Int32 False True Priority ID: String 20 False False Duration: Single False True First Call Resolution: Int16 False True Response Date & Time: DateTime False True Recommended Fix Date & Time: DateTime False True Link MSCRM CaseNo String 50 False True Link MSCRM ContactId String 50 False False Client Email String 256 False False HelpDeskText07: String 80 False True HelpDeskText08: String 80 False True HelpDeskText09: String 80 False True HelpDeskText10: String 80 False True HelpDeskText11: String 80 False True HelpDeskText12: String 80 False True HelpDeskText13: String 80 False True HelpDeskText14: String 80 False True HelpDeskText15: String 80 False True Opened Group: String 30 False True Closed Group: String 30 False True Answer Suggestion String False True Contact Type String 30 False True First Name Opened By String 25 False False Last Name Opened By String 30 False False First Name Closed By String 25 False False Last Name Closed By String 30 False False Responded Date & Time DateTime False True Seq.Service Int32 False True Service Name String 30 False False Service Description String 250 False False SLA Milestones Complete Int16 False False SNMP Event ID String 1000 False True Seq.Change Int32 False True Priority Duration Single False False Seq.New Client Int32 False True NClient ID String 15 False False NFirst Name String 25 False False NLast Name String 30 False False NMiddle Initial String 1 False False NPhone String 13 False False NBuilding String 10 False False NRoom String 10 False False NEMail Address String 256 False False NPosition String 17 False False NCompany ID String 15 False False NCompany Name String 50 False False NDepartment ID String 15 False False NDepartment Name String 50 False False SIR Index Int16 False True SIR External Int16 False True Test Error Handling 0 1 Expression Incident # Expression Status ID: 0 0 1 1 1 0 Error 1 1 1 0 Error 1 1 1 0 Error